Customer Satisfaction and Complaints

 


How to file a Complaint:

Below are the steps to follow to file a complaint.
 

Step 1 – Call Client Service

Speak with a Client Service representative for dissatisfaction with regards to a product or service at 1-800-663-9498. For dissatisfaction with the level of service provided by a Client Service representative, speak with the supervisor of the department in question.

 

Step 2 - Refer to Complaint handling policy

If you were unable to obtain a satisfactory response after undertaking Step 1, go to https://ia.ca/corporate/complaint/complaint-handling-policy