FAQ

Need to know the number for Roadside Assistance? Want to know more about your insurance product?  Get answers to your most frequently asked questions here.


To find out which dealerships in your area sell SAL products, call:
1-855-SAL MKTG
(1-855-725-6584)


For your Auto 24/7 Emergency Roadside Service call:  1-866-742-0938
For your RV or TT 24/7 Emergency Roadside Service call:  1-866-270-3306

Have the following information ready when calling roadside assistance:

  • SAL Protection Plan Policy/Contract #
  • Vehicle’s Identification Number (VIN)
  • Plan Letter and Producer Code
  • Selling dealership’s name

 


A pre-existing condition is listed as one of the exclusions on most group creditor insurance certificates. If a claim is submitted and it is determined that the claim was caused or contributed to by a pre-existing condition or was as a direct or indirect result of treatment for a pre-existing condition, no insurance benefit would be payable.

In general, a Pre-existing Condition means any condition for which you have consulted a doctor, received treatment, taken medicine, or generally had symptoms within the 6 month period before you purchase insurance. However, if you are symptom and treatment free for the 6 months following your purchase, and have not consulted a doctor, your condition will not be considered Pre-existing (Note: The actual periods may vary from 6 to 24 months depending upon the terms of Certificate). Click here to learn more.


For extended warranty products: Return to your selling dealership for repairs whenever possible. Their staff is familiar with the required procedures and depending on your contract/policy, your deductible may be reduced. If it is not possible to return to your dealer, take your vehicle to a licensed repair facility. Inform the service provider that you have a SAL Protection Plan contract/policy when you drop your vehicle off.

Provide the repair facility with a copy of your SAL Protection Plan contract/policy. The repair diagnosis must be authorized by the vehicle owner and will be reimbursed by us if the repair is eligible under your contract/policy.

Instruct the repair facility to contact the Claims Administrator (1-888-444-0301) to obtain an authorization number for the eligible repairs. After the Claims Administrator has been contacted, review with the service department what will be eligible under your contract/policy.

For creditor group insurance products: Call the Claims Administrator at 1-800-549-7227 to report the claim and confirm eligibility.


Please check out our Customer Satisfaction page for more information about how to get in touch and get your concerns addressed.

 


Send us an email at salmarketing@ia.ca and we will do our best to point you in the right direction.